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IT Service Management

Modernize the ITSM experience.
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The Micro Focus ITSM solution delivers all the benefits of a modern IT service experience—happy users, efficient IT, and better outcomes.

Create superior service experiences
Create superior user experiences

Impress your users with one intuitive self-service portal for all services, AI-driven support, and a mobile app for anywhere, anytime requests.

Improve IT productivity
Improve IT agility

Get more done faster with codeless configurations, ITIL-certified processes, built-in AI and analytics, plus technology-agnostic automation.

Reduce risks and control costs
Reduce risks and control costs

Close service management gaps with powerful discovery, CMDB, change-risk analysis, and IT asset and software license management.

Products

Service Automation X (SMAX)

SaaS service desk, ITSM, and ESM solution .

Asset Management X (AMX)

Enterprise-ready IT hardware and software asset management.

What Others Say

Modernized services with SaaS-based solution.
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    Resources

    See how you can modernize ITSM with a modern solution .

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