AI Data Analytics & Governance
Answer Bank
FAQs for your chatbot.
IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.
Products
Unstructured Data Analytics (IDOL)
Unified Endpoint Management
Email and Social Collaboration
Data Backup and Resiliency
Content Management
Support & Services
Support
IT Professional Services
Education and Training
Academic Programs
Resources
Create a human dialog chat experience for customers through AI and ML. It accesses a variety of sources for highly matched answers and responds in a natural language format.
Our chatbot pulls from many resource types to return highly matched answers to natural language queries.
Natural language processing enhances the customer experience.
Multi-sourcing allows chatbot to respond more specifically to natural language queries.
IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.
Increase customer satisfaction with chat answers to commonly asked questions.
Search all of your databases to create the best answers to your customer’s specific chat questions.
Enhance customer satisfaction with the correct answer to specific chat questions.
IDOL searches data beyond FAQs and fact banks to construct the best chat responses.
The system will ask follow-up questions until enough info is gathered to answer.
Engineering and consulting accelerates discovery and indexing results
Engineering and consulting accelerates discovery and indexing results
Elevate student engagement and reduce dropout rates.
Elevate student engagement and reduce dropout rates.
Business intelligence for the financial services industry.
Business intelligence for the financial services industry.
AI text analytics–powered by IDOL.
Securely access and analyze enterprise (and public) text, audio, and video data.
Open-source intelligence–powered by IDOL
