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Service Support Manager

Single-point-of-contact IT service management.

Service Support Manager

Take a new approach to IT service management with Service Support Manager (formerly Serena Service Manager). Unlike other service desk solutions, Service Support Manager is easy to use and inexpensive; plus, it provides visibility across the entire service delivery lifecycle.

Process Management

Process-based IT service management

Service Support Manager (SSM) represents a process-driven approach to IT. SSM draws on the power of a process management platform to lower total cost of ownership (TCO).

View and report

View and report on all service management processes.

Centralize the IT request
Centralize the IT request center and improve user satisfaction.
Process Management


One-stop interface for service requests

One-stop interface for service requests

The web-based Service Request Center enables users to discover and request IT services, submit incidents, and review knowledge base articles.

Gain visibility across the service delivery lifecycle.

Enables services to be composed, organized, and published into convenient categories.

Complete Solution

A complete IT service management solution

SSM integrates change and release management in order to bridge the divide between Dev and Ops.

Packaged with fully functional, easy-to-use applications.

For request, incident, problem, change, and configuration management.

Additional Features

Customizable dashboards and reports

Customizable, role-based dashboards and reports provide unparalleled insight into service management processes.

Collect and report

SSM collects and reports metrics throughout service lifecycles. Cross-application reporting also provides end-to-end operational visibility.

Customer Success

Our customers do more.


Featured Resources

Data Sheet
Service Support Manager
Read data sheet

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Service Support Manager

Get started today.

release-rel-2023-03-02-8751 | Wed Mar 22 08:32:53 PDT 2023
Wed Mar 22 08:32:53 PDT 2023