IT Operations
Self-Service Portal
Happy users. Happy IT.
Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.
Products
IT Service Management
Discovery and CMDB
AIOps and Observability
Cloud Management
Vulnerability Management
Automation
Support & Services
Support
IT Professional Services
Education and Training
Academic Programs
Resources
Service Manager is scalable service desk software powered by machine learning, analytics, and automation. Proven, integrated, and easy to use, it provides a powerful ITSM platform for standardizing service delivery and support across the enterprise.
Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.
Use machine learning and analytics to find, view, and analyze trends and patterns.
Easily create knowledge articles, record problems, and evaluate user surveys.
Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.
Drive faster user adoption and greater satisfaction.
Efficiently interact with IT and other service desks.
Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.
Quickly customize your service desk to meet your unique requirements.
Reduce the complexity of customizations to drive down deployment cost.
Easily report on processes and KPIs with role-based dashboards and 100+ out-of-the-box reports.
Automate the change and release management process from requests to validation.
Automate release build and deployment, create repeatable processes, and achieve fast ROI.
Large financial institution speeds up issue resolution times with Service Manager.
Large financial institution speeds up issue resolution times with Service Manager.
Advanced service management software based on embedded machine learning and analytics.
Enterprise-ready IT asset management software that unifies the physical, virtual, financial, and contractual aspects of your assets on a common platform.
Configuration management software that discovers and maps assets across multiple clouds, containers, and on-premises IT.
