AI Data Analytics & Governance
Enterprise App Store
Apps and services in one place.
Create a self-service enterprise app store so users easily understand how to request services and assets. Customize the store to match corporate branding.
Products
Unstructured Data Analytics (IDOL)
Unified Endpoint Management
Email and Social Collaboration
Data Backup and Resiliency
Content Management
Support & Services
Support
IT Professional Services
Education and Training
Academic Programs
Resources
ZENworks Service Desk is an ITIL-based service desk solution that integrates with Unified Endpoint Management. It improves employee satisfaction, decreases costs, and improves IT efficiency with IT Service Management.
Users self-serve via mobile portal or email to open and update requests. Dynamic forms provide IT-specific information based on the request.
Users interact with the help desk how they want—email, portal, and mobile.
Get the right information for every request.
Create a self-service enterprise app store so users easily understand how to request services and assets. Customize the store to match corporate branding.
Custom workflows to apply corporate governance.
Automated app and service delivery.
Service Desk—ITIL Edition provides 10 key ITIL processes including Configuration, Service Request, Service Level, Service Portfolio, Service Catalog, Incident, Problem, Change, Release and Deployment, Financial, and Knowledge Management.
Align with ITIL best practices—automatically.
Ensure quality services and IT service desk functions.
Import configurations and provide better support. Create custom reports and dashboards.
Deploy in minutes with a guided, quick-start configuration system.
Track traditional IT assets and non-IT assets from the same console, define custom asset lifecycles, and more.
This travel and transportation company now offers faster, more targeted technical assistance, and better compliance with strict internal service level agreements.
This travel and transportation company now offers faster, more targeted technical assistance, and better compliance with strict internal service level agreements.
Endpoint software distribution, device provisioning, policy-based controls, and more.
Identify missing patches and applicable CVEs. Automate patch delivery with policies.
Protect Windows devices with policy-driven malware protection and device controls.
