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Unmatched expertise. Personalized support. Built for you and your business.
Keep business services flowing smoothly—all eyes on you. Technical expertise, strategic insights, and personalized attention to optimize software configurations, proactively minimize downtime, and fast-track incident resolution.
Premium Support is the highest-level support for evolving environments. It is the expertise you need, when you need it, to help you keep pace with your ever-evolving environment.
Select technical and strategic experts who proactively optimize operations, minimize downtime, and fast-track resolutions.
Personalized problem resolution—in one product area, multiple areas, or across your complex IT landscape.
Flexibility to easily add services or expertise as your needs change.
A partnership that prioritizes the needs of your team, your environment, and your business.
Select the type and level of engineer that works best (see below).
Add account management as desired for strategic support.
Experience the Premium difference.
Personalized Problem Resolution—Resolve issues faster with the help of a personal senior engineer who knows your products inside-out. Choose from three levels of coverage:
Proactive Technical Guidance—Decrease downtime with the help of this senior-level, go-to resource. They prioritize preventing problems and optimizing your software.
Next-Level Support Management—Count on this support advocate to optimize your support experience. They handle the nontechnical aspects of our support partnership.
Buying power for short-term services—Flexible Credits are a convenient way to buy additional short-term support, learning services, or consulting services. You can purchase credits upfront to redeem for ad hoc technical events or pay as you go. It’s up to you.
“Our Premium Named Support Engineer is intimately familiar with our environment and our Data Protector configuration and can help us resolve issues much faster, give us insight into upcoming new features, and enable us to respond to our clients quickly.”